Privacy Policy

Last Updated: October 31, 2024

Introduction

Royal Restoration (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our 24/7 emergency restoration services, or communicate with us through mobile devices. Please read this privacy policy carefully. By using our website and services, you consent to the data practices described in this policy.

Information We Collect

Personal Information

When you visit our website or contact us for emergency restoration services, we may collect the following personal information:

• Name and contact information

• Property address and access details

• Emergency contact information

• Insurance information when applicable

• Email address when signing up for updates

• Phone number for 24/7 emergency response

• Information about your property damage

• Mobile device information when using our services

• Text messaging opt-in preferences

Mobile Communication Data

When you communicate with us via mobile devices, we may collect:

• Phone numbers

• Text message content related to services

• Messaging preferences

• Opt-in/opt-out records

• Time and date of communications

• Service-related response records

Automatically Collected Information

When you visit our website, we automatically collect:

• Browser type and version

• Operating system

• IP address

• Page access times

• Pages viewed

• Referring website addresses

• Device type and mobile identifiers (where applicable)

How We Use Your Information

We use the information we collect to:

• Provide 24/7 emergency restoration services

• Respond to your requests and inquiries

• Process and coordinate restoration services

• Send service updates and notifications

• Improve our website and services

• Contact you about our services

• Generate emergency response estimates

• Process insurance claims when authorized

• Maintain service records

• Send important service-related communications

• Manage text message opt-in preferences

• Coordinate emergency response communications

Mobile Communication Privacy

We maintain strict privacy standards for mobile communications:

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes

• Text messaging originator opt-in data and consent information are strictly confidential and will never be shared with third parties

• Mobile contact information is used exclusively for service-related communications

• Opt-in and consent records are maintained securely and separately from other customer data

• All text message communications are encrypted and stored securely

• Users can opt-out of mobile communications at any time

• Emergency contact preferences are maintained separately from marketing preferences

• Mobile data is purged according to our data retention schedule

Information Sharing

Royal Restoration does not sell, trade, or rent your personal information to third parties. We may share your information with:

• Insurance companies (with your authorization)

• Service partners necessary for restoration work

• Legal authorities when required by law

• Emergency response coordinators when necessary

We explicitly exclude from any sharing:

• Text messaging originator opt-in data

• Mobile consent records

• Phone number opt-in status

• Message content unrelated to active services

• Marketing preferences

• Personal mobile device identifiers

Emergency Response Communication

When you contact our 24/7 emergency line at (202) 915-9085, we may:

• Record calls for quality assurance

• Share information with emergency response teams

• Document damage details for service purposes

• Coordinate with insurance providers

• Send text message updates (with consent)

• Maintain emergency contact preferences

Website Security

We implement security measures to protect your information, including:

• Secure SSL encryption

• Firewall protection

• Regular security updates

• Restricted access to personal information

• Secure data storage systems

• End-to-end encryption for mobile communications

• Separate secure storage for consent data

• Regular security audits

Your Rights

You have the right to:

• Access your personal information

• Request corrections to your data

• Opt-out of marketing communications

• Request deletion of your information

• Receive a copy of your data

• Lodge a complaint with relevant authorities

• Modify mobile communication preferences

• Review your messaging consent status

• Request mobile data deletion

Cookies and Tracking

Our website uses cookies to:

• Improve user experience

• Analyze website traffic

• Remember your preferences

• Enable certain website functions You can control cookie settings through your browser preferences.

Mobile Opt-Out Procedures

You can opt-out of mobile communications by:

• Replying STOP to any text message

• Contacting our privacy office

• Updating preferences in your account

• Calling our 24/7 service line

• Submitting a request through our website

Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect information from children under 13 years of age.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

Changes to Privacy Policy

We reserve the right to update this privacy policy at any time. Updates will be posted on this page with a revised “Last Updated” date.

Emergency Services

For immediate restoration assistance, contact our 24/7 emergency line:

• Phone: (202)-410-2809

• Emergency Response Available: 24/7

Contact Information

For privacy-related questions or concerns, contact us at:

Royal Restoration
Address: 7627 Fullerton Rd Ste. C, Springfield, VA 22153
Emergency Phone: (202) 915-9085
Email: info@royalrestorationdmv.com
Website: https://royalrestorationdmv.com/

Data Retention

We maintain the following data retention policies:

• Service records: 7 years

• Mobile consent records: Duration of consent plus 5 years

• Text message content: 2 years

• Emergency contact information: Until updated or removed

• Marketing preferences: Until changed or removed

Text Message Terms

By opting into text messages, you understand:

• Message frequency varies

• Message and data rates may apply

• Emergency alerts may be sent 24/7

• Consent is not required for service

• Opt-out options are always available

• Consent records are maintained securely

By using our website and services, you acknowledge that you have read and understand this Privacy Policy and agree to its terms.