Privacy Policy
Last updated: December 2, 2024
Royal Restoration (“us”, “we”, or “our”) operates the Royal Restoration website (the “Service”).
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
We will not use or share your information with anyone except as described in this Privacy Policy.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://royalrestorationdmv.com
Information Collection And Use
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:
- Name
- Email address
- Telephone number
- Address
Log Data
We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.
Compliance With Laws
We will disclose your Personal Information where required to do so by law or subpoena.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us.
Privacy Policy
Last Updated: October 31, 2024
Introduction
Royal Restoration (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our 24/7 emergency restoration services, or communicate with us through mobile devices. Please read this privacy policy carefully. By using our website and services, you consent to the data practices described in this policy.
Information We Collect
Personal Information
When you visit our website or contact us for emergency restoration services, we may collect the following personal information:
- Name and contact information
- Property address and access details
- Emergency contact information
- Insurance information when applicable
- Email address when signing up for updates
- Phone number for 24/7 emergency response
- Information about your property damage
- Mobile device information when using our services
- Text messaging opt-in preferences
Mobile Communication Data
When you communicate with us via mobile devices, we may collect:
- Phone numbers
- Text message content related to services
- Messaging preferences
- Opt-in/opt-out records
- Time and date of communications
- Service-related response records
Automatically Collected Information
When you visit our website, we automatically collect:
- Browser type and version
- Operating system
- IP address
- Page access times
- Pages viewed
- Referring website addresses
- Device type and mobile identifiers (where applicable)
How We Use Your Information
We use the information we collect to:
- Provide 24/7 emergency restoration services
- Respond to your requests and inquiries
- Process and coordinate restoration services
- Send service updates and notifications
- Improve our website and services
- Contact you about our services
- Generate emergency response estimates
- Process insurance claims when authorized
- Maintain service records
- Send important service-related communications
- Manage text message opt-in preferences
- Coordinate emergency response communications
Mobile Communication Privacy
We maintain strict privacy standards for mobile communications:
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes
- Text messaging originator opt-in data and consent information are strictly confidential and will never be shared with third parties
- Mobile contact information is used exclusively for service-related communications
- Opt-in and consent records are maintained securely and separately from other customer data
- All text message communications are encrypted and stored securely
- Users can opt-out of mobile communications at any time
- Emergency contact preferences are maintained separately from marketing preferences
- Mobile data is purged according to our data retention schedule
Information Sharing
Royal Restoration does not sell, trade, or rent your personal information to third parties. We may share your information with:
- Insurance companies (with your authorization)
- Service partners necessary for restoration work
- Legal authorities when required by law
- Emergency response coordinators when necessary
We explicitly exclude from any sharing:
- Text messaging originator opt-in data
- Mobile consent records
- Phone number opt-in status
- Message content unrelated to active services
- Marketing preferences
- Personal mobile device identifiers
Emergency Response Communication
When you contact our 24/7 emergency line at (202) 915-9085, we may:
- Record calls for quality assurance
- Share information with emergency response teams
- Document damage details for service purposes
- Coordinate with insurance providers
- Send text message updates (with consent)
- Maintain emergency contact preferences
Website Security
We implement security measures to protect your information, including:
- Secure SSL encryption
- Firewall protection
- Regular security updates
- Restricted access to personal information
- Secure data storage systems
- End-to-end encryption for mobile communications
- Separate secure storage for consent data
- Regular security audits
Your Rights
You have the right to:
- Access your personal information
- Request corrections to your data
- Opt-out of marketing communications
- Request deletion of your information
- Receive a copy of your data
- Lodge a complaint with relevant authorities
- Modify mobile communication preferences
- Review your messaging consent status
- Request mobile data deletion
Cookies and Tracking
Our website uses cookies to:
- Improve user experience
- Analyze website traffic
- Remember your preferences
- Enable certain website functions You can control cookie settings through your browser preferences.
Mobile Opt-Out Procedures
You can opt-out of mobile communications by:
- Replying STOP to any text message
- Contacting our privacy office
- Updating preferences in your account
- Calling our 24/7 service line
- Submitting a request through our website
Children’s Privacy
Our website and services are not intended for children under 13. We do not knowingly collect information from children under 13 years of age.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.
Changes to Privacy Policy
We reserve the right to update this privacy policy at any time. Updates will be posted on this page with a revised “Last Updated” date.
Emergency Services
For immediate restoration assistance, contact our 24/7 emergency line:
- Phone: (202)-410-2809
- Emergency Response Available: 24/7
Contact Information
For privacy-related questions or concerns, contact us at:
Royal Restoration
Address: 7627 Fullerton Rd Ste. C, Springfield, VA 22153
Emergency Phone: (202) 915-9085
Email: info@royalrestorationdmv.com
Website: https://royalrestorationdmv.com/
Data Retention
We maintain the following data retention policies:
- Service records: 7 years
- Mobile consent records: Duration of consent plus 5 years
- Text message content: 2 years
- Emergency contact information: Until updated or removed
- Marketing preferences: Until changed or removed
Text Message Terms
By opting into text messages, you understand:
- Message frequency varies
- Message and data rates may apply
- Emergency alerts may be sent 24/7
- Consent is not required for service
- Opt-out options are always available
- Consent records are maintained securely
By using our website and services, you acknowledge that you have read and understand this Privacy Policy and agree to its terms.
