PRIVACY POLICY
Our goal is to provide quality fire, water, and mold damage restoration services to all our customers, with emergency response available 24 hours a day, 7 days a week.
We encourage you to read the following items to prepare for your restoration service:
Emergency Response: Our restoration teams are available 24/7 for emergency services. For non-emergency situations, we will schedule your service at a mutually convenient time.
Arrival Time: Due to the nature of emergency restoration, our arrival time may vary. We will make every effort to arrive as quickly as possible for emergencies. For scheduled non-emergency services, we will provide you with an estimated arrival window.
Prior to our arrival: If it’s safe to do so, remove any personal belongings from the affected areas. For emergencies, focus on your safety first. Additional charges may apply for properties with extensive damage or requiring special handling of contents.
Access and Keys: Provide us with instructions to access your property when you call for service. For apartments and condo complexes, arrange for key pickup and return at the front desk if possible. You can also leave a lockbox outside. If we cannot access your property upon arrival, a $50 lockout fee may apply. During the restoration process, our teams will secure the property and will not allow any unknown person to enter.
Safety: Our restoration crews follow strict safety protocols. We will not perform tasks that could compromise safety or structural integrity. We always strive to restore your property to its pre-damage condition within safety guidelines.
Security Alarms: Please disarm your security system before our arrival. If you provide us with alarm instructions, we’re not responsible for any accidental triggering.
Children and Pets: For safety, please arrange for children and pets to be away from work areas. We may need to pause work if the environment becomes unsafe due to their presence.
Accidents/Damage: While we take utmost care, restoration work can lead to unforeseen issues. Inform us of valuable items in affected areas. We’re not responsible for pre-existing damage or damage to items left in work areas after we’ve advised their removal. Notify us of anything requiring special care.
Cancellation and Rescheduling: We understand that circumstances can change, especially in emergencies. If you need to cancel or reschedule a non-emergency service, please notify us as soon as possible. For emergency services, we recognize that situations are fluid, and we will work with you to provide service when you need it most. There is no cancellation fee, but we appreciate advance notice whenever possible to help us manage our resources effectively.
Parking: Provide parking instructions and passes if needed. If not provided, we assume parking is available. You’re responsible for any parking charges or towing fees if proper instructions aren’t given.
By using our services, you acknowledge and accept these terms. For questions or concerns, please contact our office immediately.
