Terms of Service

Effective Date: January 1, 2025

This website (the “Site”) is owned and operated by Royal Restoration DMV (“Company,” “we,” or “us”). By accessing or using this Site in any manner — whether automated or otherwise — you agree to be bound by these Terms of Service, our Privacy Policy, and any additional terms that may apply to specific sections of the Site or to products and services offered through Royal Restoration DMV.

We reserve the right to update these Terms at any time. Continued use of the Site after any such changes constitutes your acceptance of the revised Terms.

SMS Messaging Terms & A2P Compliance

Program Name and Description

Royal Restoration DMV Appointment & Customer Support SMS Program

This messaging program sends SMS notifications to customers who have scheduled a service or requested information through our website at royalrestorationdmv.com or via our scheduling and contact forms, and who have explicitly opted in to receive SMS communications. Opt-in is collected through web forms with a dedicated, clearly labeled SMS consent checkbox. No consent is assumed or inferred.

Message types you may receive include appointment confirmations, appointment reminders, rescheduling updates, job status notifications, estimate follow-ups, and customer support replies. Message frequency varies based on your appointment schedule and service interactions.

Opt-Out Instructions

You can cancel SMS messages from us at any time. Simply text STOP to the number that sent you our messages. Upon sending STOP, you will receive one final SMS confirming your unsubscribe status. After that confirmation, no further SMS messages will be sent to you from our program.

Rejoining Instructions

If you opt out and later wish to resume receiving messages, simply sign up again through our website or scheduling form as you did initially. Once re-enrolled with your explicit consent, we will resume sending SMS notifications to you.

Help Instructions

If you experience any issues with our messaging program, reply HELP to any message you receive from us. For additional support, contact us directly:

Phone: (888) 255-3515 Email: info@royalrestorationdmv.com Hours: Available 24/7

Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to the policies and network availability of your wireless carrier.

Supported Carriers

Our SMS program is compatible with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, and most regional and MVNO carriers.

Message and Data Rates

Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, please contact your wireless provider directly.

Age Restriction

You must be 18 years of age or older to participate in our SMS messaging program.

A2P 10DLC Compliance

Royal Restoration DMV’s SMS program operates in full compliance with A2P (Application-to-Person) 10DLC (10-Digit Long Code) standards as established by major U.S. carriers and the CTIA. This means:

Our messaging traffic is registered with the Campaign Registry (TCR) under a verified business identity and approved campaign use case. We only send messages to individuals who have provided explicit, documented opt-in consent. We do not send unsolicited commercial messages or bulk promotional SMS blasts. All opt-in language on our web forms clearly discloses the nature, frequency, and purpose of messages prior to consent. We maintain opt-out and opt-in records in compliance with TCPA and CTIA guidelines. Our messaging content is limited to the program description above and does not include prohibited content categories.

Privacy Policy

For information on how we collect, use, and protect your personal data, please refer to our Privacy Policy at royalrestorationdmv.com/privacy-policy.

Industry Standards Compliance

Royal Restoration DMV complies with all applicable laws and regulations governing SMS communications, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and CTIA Messaging Principles and Best Practices.

General Website Terms

Intellectual Property Rights

This Site and all materials available on it — including text, graphics, logos, images, and software — are the property of Royal Restoration DMV and/or its affiliates or licensors, and are protected by copyright, trademark, and other applicable intellectual property laws. The Site is provided solely for your personal, non-commercial use.

You may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works from, exploit, or distribute any material from this Site without our prior written authorization. You may download or print one copy of individual pages for your own personal, non-commercial use, provided all copyright and proprietary notices are kept intact.

Your License to Us

By submitting any content to Royal Restoration DMV through this Site — including comments, photos, reviews, or other materials — you represent that you own that content or have obtained all necessary permissions to share it. You grant Royal Restoration DMV a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, distribute, and publicly display such content in connection with our business and services.

Third-Party Links and Disclaimers

This Site may contain links to third-party websites. Such links do not constitute an endorsement or sponsorship of those sites or their content, products, or services.

The information, products, and services offered on or through this Site are provided “as is” and without warranties of any kind, express or implied. To the fullest extent permitted by applicable law, Royal Restoration DMV disclaims all warranties, including implied warranties of merchantability and fitness for a particular purpose.

You agree to indemnify and hold harmless Royal Restoration DMV, its affiliates, and their respective officers, directors, agents, and employees from any claims, liabilities, damages, costs, or expenses arising from your breach of any obligation, warranty, or representation under these Terms.

Online Commerce

Certain sections of this Site may reference or link to third-party vendors or services. Royal Restoration DMV is not responsible for the quality, accuracy, or reliability of any third-party products or services. Any transactions conducted with third-party vendors are solely between you and that party. We are not liable for any loss or damage resulting from such dealings.

Registration and Account Security

To access certain features of this Site, you may be required to create an account. You agree to provide accurate and complete information during registration and to maintain the confidentiality of your login credentials. You are responsible for all activity conducted under your account. If you believe your account has been accessed without authorization, notify us immediately at info@royalrestorationdmv.com.

Termination

Royal Restoration DMV reserves the right to suspend or terminate your access to this Site at any time, without prior notice, if we determine that you have violated these Terms of Service or engaged in conduct we deem inappropriate or unlawful. Upon termination, you must immediately cease all use of the Site and any content obtained from it.

Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia. Any dispute arising under or related to these Terms shall be resolved exclusively through binding arbitration in Virginia, except where prohibited by applicable law.

Changes to These Terms

We may update these Terms of Service from time to time. The most current version will always be available on this page with the effective date noted at the top. Your continued use of the Site following any updates constitutes your acceptance of the revised Terms.

Contact Us

For questions about these Terms of Service, SMS messaging compliance, or any other matter, please reach out:

Royal Restoration DMV Phone: (888) 255-3515 Email: info@royalrestorationdmv.com Website: royalrestorationdmv.com

By using our website and services, you confirm that you have read, understood, and agree to these Terms of Service.