Frequently Asked Questions
Whether you’re dealing with water damage at 2 a.m., worried about hidden mold, or unsure how the insurance process works, we have answers. Below are the questions our Northern Virginia and Washington DC neighbors ask most often.
General FAQs About Royal Restoration
Who is Royal Restoration DMV?
Royal Restoration DMV is a trusted, licensed, bonded, and insured restoration company that's been serving 60+ communities across Northern Virginia and the Washington DC metro area. We're founded by Savas Bozkurt, a decorated military veteran and entrepreneur with over 15 years of hands-on service. Our team of IICRC-certified technicians handles water damage, fire and smoke damage, mold remediation, biohazard cleanup, reconstruction, and more. We're your local restoration experts who treat every home like it's our own.
What areas do you serve?
We serve families throughout the entire DMV area, including Arlington, Alexandria, Herndon, Springfield, Fairfax, McLean, Reston, Vienna, Ashburn, Falls Church, Chantilly, Burke, Lorton, Annandale, Washington DC, and 60+ surrounding communities. If you're in our local area, we're here for you.
Are you available on weekends and holidays?
Yes, always. Royal Restoration DMV operates 24 hours a day, 7 days a week, every day of the year. When you call (888) 255-3515, a real person answers. No voicemail, no call centers, no waiting. That's our promise to our community.
Are your technicians certified?
Every technician on our team is IICRC-certified, which is the gold standard in the restoration industry. We're also fully licensed, bonded, and insured, so your property is protected from start to finish. You can trust us to do the job right.
Emergency Response
How quickly can you arrive after I call?
We typically arrive on-site within 30 to 60 minutes of your call. Most competitors take 2 hours or more. In a water or fire emergency, that difference matters a lot. Faster response means less damage, lower costs, and quicker recovery for your family.
What should I do while I wait for your team to arrive?
For water damage, shut off the main water supply if it's safe to do so and avoid walking through standing water if there's any risk of electrical hazard. For fire damage, don't re-enter the property until authorities have cleared it. For mold, avoid disturbing the affected area. Our team will guide you through everything once we arrive, or call us at (888) 255-3515 right now and we'll walk you through it live.
Do you handle commercial emergencies as well?
Absolutely. We provide reliable commercial restoration services for offices, retail spaces, multi-family properties, and more. Our team works to minimize business downtime and restore your space to pre-loss condition as quickly as possible. Your business matters to our local community.
Services & Process
What restoration services do you offer?
Royal Restoration DMV provides a full range of services that local families and businesses depend on, including water damage restoration, fire and smoke damage restoration, mold remediation and removal, biohazard and specialized cleanup, disinfection and deep cleaning, reconstruction services, pack-out and cleaning, wind damage restoration, and water extraction and structural drying.
What does the restoration process look like?
We follow a clear, four-step process that keeps you informed every step of the way:
Step 1 – Emergency Response: You call, we answer immediately. We gather details and dispatch our team.
Step 2 – On-Site Assessment: Our certified team inspects the damage, documents the scope, and provides a complete estimate at no charge.
Step 3 – Mitigation & Recovery: We extract water, remove debris, disinfect affected areas, and stabilize the structure to stop further damage.
Step 4 – Restoration & Reconstruction: We complete all necessary structural repairs, mold remediation, fire and smoke cleanup, and a final inspection to make sure your property is fully restored.
How long does restoration take?
It depends on the type and extent of the damage. Minor water damage can often be dried and mitigated in 3 to 5 days. Larger projects involving structural reconstruction or extensive mold remediation may take 2 to 4 weeks or more. After our on-site assessment, we'll give you a clear timeline so you know exactly what to expect. No surprises.
Do you handle mold testing as well as removal?
Yes, we do. Our team performs thorough mold inspections, identifies the source of moisture causing the growth, removes the mold safely, and applies remediation measures to prevent it from returning. Jim Chen, one of our local clients, noted that our team provided an honest and thorough inspection that resulted in a clean mold-free certification for his property.
Pricing, Estimates & Payment
How much does restoration cost?
Costs vary based on the type of damage, the size of the affected area, and the extent of the work required. We offer free onsite estimates with no obligation. Our team will assess your property and walk you through every line item before any work begins. Unlike many competitors who charge $250 just to show up, our estimate costs you nothing.
Do you require upfront payment?
No, we don't. We never require upfront payment. You don't pay until the work is done and you're completely satisfied. We also have no minimum charge, unlike many restoration companies that impose a $500 minimum even for small jobs. That's just not how we do business.
Do you offer a price match guarantee?
Yes, we do. If you receive a lower written estimate from a comparable licensed and certified restoration company, we'll match it. We believe in transparent, fair pricing. It's that simple.
Do you work with insurance companies?
Yes, we work with insurance companies all the time. Our team has years of experience working alongside insurance adjusters and can help document damage thoroughly to support your claim. We recommend you file your claim promptly and then call us. We'll take it from there and make the process as smooth as possible for you.
Guarantees & Quality
What guarantees do you offer?
Royal Restoration DMV stands behind every job with a full set of industry-leading guarantees that give you real peace of mind:
Unconditional Lifetime Warranty on our restoration work (most competitors offer only 1 year)
100% Satisfaction Guarantee – we don't consider a job finished until you're completely happy
Price Match Guarantee
No Upfront Payment Required
Free Onsite Estimates
What if I'm not happy with the work?
We don't close a job until you're completely satisfied. If something isn't right, we come back and make it right. That's the foundation of our 100% satisfaction guarantee. Our reputation across Northern Virginia is built on that commitment, and we take it seriously. Your trust matters to us.
Getting Started
How do I schedule a free estimate?
Call us at (888) 255-3515, and we're available 24/7. You can also email us at info@royalrestorationdmv.com. A live team member will answer, gather the details of your situation, and get a certified technician to your property as quickly as possible.
I'm not sure if I have water damage or mold. Can you help me figure that out?
Yes, that's exactly what our free assessment is for. If you've noticed musty odors, discoloration on walls or ceilings, soft spots in flooring, or unexplained allergy symptoms, don't wait. Call us and we'll come take a look. Early detection saves time, money, and protects your family's health.
Still have questions?
Our team is standing by right now. Call (888) 255-3515, available 24/7, live answer, no voicemail.
